Delete your Zen Chroma data
In short. Zen Chroma has no accounts: you never sign up with us. Your progress lives on your device, so deleting the game deletes it. For the data held by the services the game uses, email us and we will delete it within one month.
1. Delete the data on your device
- To remove a picture you made from your own photo, open My works in the game, choose the picture and tap Delete.
- To delete everything else (progress, coins, boosters, settings and finished pictures), uninstall the game. On iPhone or iPad, touch and hold the Zen Chroma icon, tap Remove App, then Delete App. On Android, touch and hold the icon, tap App info, then Uninstall.
Purchases belong to your App Store or Google Play account, not to the game. If you install it again, Restore purchases brings Chroma Club back.
2. Cloud saves in Game Center or Google Play Games
If you chose to keep your progress in the cloud, Apple or Google store that copy with your Apple Account or Google account. You can manage or delete it in their settings. If you cannot find it, write to us and we will help.
3. Ask us to delete the data our services hold
To run the game, some data goes to the services listed in our Privacy Policy: Adapty (purchases and subscription status), Google Firebase (usage statistics and crash reports), AppsFlyer (install attribution), and AppLovin with its ad partners (ads). It is linked to anonymous IDs created for the app, not to your name.
- Email support@ksatalsin.com with the subject Delete my data, from your phone if you can.
- Tell us your device model and whether it runs iOS or Android. If you bought something, add the order number from your App Store or Google Play receipt. It helps us find the right records. We may ask for one more detail if we need it.
- We delete the data and confirm by email, within one month at the latest.
One email is enough. No account, no form.
Email a deletion requestWhat is deleted
- The purchase profile at Adapty, usage statistics and crash reports in Firebase, and attribution data at AppsFlyer that belong to your app IDs.
- We pass your request on to AppLovin. AppLovin and its ad partners handle ad data under their own privacy policies, as explained in our Privacy Policy.
What is kept, and for how long
- Records of purchases that tax and accounting law require us to keep, for as long as the law requires.
- Your purchase history with Apple or Google, which they keep under their own terms.
4. Stop personalised ads without deleting anything
- iPhone and iPad: Settings, Privacy & Security, Tracking. Turn tracking off for Zen Chroma, or for all apps.
- Android: in your phone's settings, open the Ads section (often under Privacy or Google) to reset or delete your advertising ID.
- In the EEA, the UK and Switzerland: you can change your ad consent at any time in the game's settings.
5. Who handles your request
- Controller
- KSATALSIN, S.L.
- Tax ID (NIF)
- B44954568
- Company details
- Legal Notice on ksatalsin.com
If you are not happy with how we handled your request, you can complain to the Spanish Data Protection Agency (AEPD), www.aepd.es, or to the authority in your country.